Lost Planet

After downloading the new multiplayer update this week, a small number of users have reported that they are no longer able to join and play online games after downloading the update. We are extremely sorry that this has happened and are working hard to find the cause and fix this problem. We have been researching this issue and tracking user feedback and data, as has the development team over in Japan. Feedback from users on our forums and elsewhere, as well as contact to our customer support team, has been a great help in this regard.

Although there is no official word yet, Whitby69 (thanks!) over on the Xbox.com forums has discovered, with the help of Microsoft UK, a potential workaround for this issue. We have found it to work with the systems we have checked, so we are suggesting this as a temporary workaround until we can figure out exactly what is causing this issue.

To see the steps to try the fix out, go HERE.

Your feedback helps us immensely (most of the previous updates and changes to the game are based directly on feedback from the users), so please feel free to post comments, how it worked or if it didn’t work, on that thread or in the comments section here for this post.

Thanks!

EDIT:
Apparently the above fix works for some people and not others. Another thing that people have noted and mentioned is that they can get into and play matches if they join hosts with 5 or less players in the lobby when they join. If there are more players in the lobby than that, they usually get disconnected. So if all else fails, try to join matches where there are only a few players in the lobby. Hopefully that will work and get you through the weekend. We will be monitoring this issue over the weekend, and hopefully the dev team in Japan will have a better idea about what is going on by next week. Thanks for continuing to bear with us. :oops:

—Brian